47% of booked calls held
1,065 of 2,262 due calls. Here is where the rest went.
47%Held
81%Dialed
58%Held when dialed
Book sooner, hold more
Held rate by how far ahead the call was booked
Booked under 1 h ahead65%
1 to 24 h ahead56%
1 to 3 days ahead46%
4+ days ahead36%
36 agents, 19% to 75% held
The top quarter holds 60% or more. Dashed line: team.
Team 47%
422 calls with no dial in the slot
HeldRate finds the cause, or asks the agent with one tap
Called outside the booked time113
Agent had no calls that day20
Client called in, or no phone7
Reason asked from the agent282
What HeldRate does every day
- 1Reminders worded for the 1st, 2nd or 3rd call
- 2Each agent's list: today's calls, who confirmed, who to rebook
- 3One tap tells you why a call did not happen
How the numbers are counted
Held: an outbound call of 2 minutes or more to the client, from 15 minutes before to 60 minutes after the booked time. Read from real calls in HighLevel, not from labels.
Not counted as due: 221 cancelled, 35 rebooked before the slot, 20 on Do Not Disturb.